Frequently Asked Questions


Why book with a travel agent or Kindred Souls Travel?

A travel agent can talk to you and help provide first hand knowledge on a destination of interest. Although we are living in an information age where all the information is on the internet, sometimes we just want to talk to people before we spend our money. Unfortunately, sometimes pictures can be deceiving and we can help provide a more realistic prospective. Also if you are a group leader, we can help relieve the stress of managing the details for your group travel. 

Why are payments non-refundable and non-transferrable?

Once your payments are received, they are transferred to the vendors who also have a no refund policy, especially with prepaid discounted rates. If you have every booked your own flight or prepaid vacation packages, you know that airlines and hotel vendors do not give refund unless you have purchased travel insurance. 

Do you offer payment plans?

Yes! Most of our vendors allow you to make a deposit, with final payment due 30-45 days before travel.

When should I make my booking?

As soon as you are sure which dates you wish to travel, we would advise you to make your reservation. During traditionally busy periods (Christmas, Carnival, Easter, Summer), we would book as early as possible. To obtain the lowest airfare must be book within 14 days or more in advance. Some destinations as the Caribbean, Mexico, Central and south American no advance purchase is required.  

Can't I just book it myself?

We offer advise and tips that a simple reservationist on the other end of a phone line or online bookings cannot give you. We can take care of getting you to a destination or port to begin your travel, take care of booking all aspects of your trip (air, cruise, package tour, transfers or ground transportation, sightseeing, return flights and travel insurance), all with just one contact person. No calling each supplier and putting it all together yourself. We keep up with the latest trends and newest information on cruises, resorts, and destinations by completing training and continuing education courses and seminars.